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Frequently Asked
Questions

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What is Backup Care?

[/vc_column_text][/vc_column][vc_column width=”1/2″ el_class=”home-about-ccs-content services-about-ccs-content”][vc_column_text css=””]Backup Care provides short-term, temporary care when regular arrangements fall through—covering both child and adult care needs. This includes care for children, as well as support for spouses, partners, aging family members, or adult children with neurodivergent needs. Whether scheduled in advance or needed unexpectedly, care can be arranged up to 30 days ahead. This benefit helps employees manage caregiving responsibilities for loved ones, so they can stay focused and present at work.[/vc_column_text][/vc_column][/vc_row][vc_row el_class=”home-about-ccs services-about”][vc_column width=”1/2″][vc_column_text css=”” el_class=”about-us-heading”]

Who uses CorporateCARE
Solutions?

[/vc_column_text][/vc_column][vc_column width=”1/2″ el_class=”home-about-ccs-content services-about-ccs-content”][vc_column_text css=””]CorporateCARE Solutions is trusted by employers nationwide to reduce absenteeism, support employee well-being, and improve productivity. Our services are used by companies of all sizes across multiple industries.[/vc_column_text][/vc_column][/vc_row][vc_row el_class=”home-about-ccs services-about”][vc_column width=”1/2″][vc_column_text css=”” el_class=”about-us-heading”]

What types of care are
included?

[/vc_column_text][/vc_column][vc_column width=”1/2″ el_class=”home-about-ccs-content services-about-ccs-content”][vc_column_text css=””]We provide:

Backup Child Care
Backup Adult Care
Pet Care
Tutoring Support
MyLife Concierge™ for everyday life logistics[/vc_column_text][/vc_column][/vc_row][vc_row el_class=”home-about-ccs services-about”][vc_column width=”1/2″][vc_column_text css=”” el_class=”about-us-heading”]

How does Pay-As-You-Go
pricing work?

[/vc_column_text][/vc_column][vc_column width=”1/2″ el_class=”home-about-ccs-content services-about-ccs-content”][vc_column_text css=””]Employers only pay when care is actually used. There are no upfront utilization fees or wasted spend—just flexible support aligned with real-time needs.[/vc_column_text][/vc_column][/vc_row][vc_row el_class=”home-about-ccs services-about”][vc_column width=”1/2″][vc_column_text css=”” el_class=”about-us-heading”]

How do employees access
services?

[/vc_column_text][/vc_column][vc_column width=”1/2″ el_class=”home-about-ccs-content services-about-ccs-content”][vc_column_text css=””]Employees can submit requests 24/7 via mobile app, desktop, or by phone. Our 100% onshore team handles the rest.[/vc_column_text][/vc_column][/vc_row][vc_row el_class=”home-about-ccs services-about”][vc_column width=”1/2″][vc_column_text css=”” el_class=”about-us-heading”]

How quickly can Backup Care
be arranged?

[/vc_column_text][/vc_column][vc_column width=”1/2″ el_class=”home-about-ccs-content services-about-ccs-content”][vc_column_text css=””]Care can be requested up to 30 days in advance—or as soon as the same day. While fulfillment depends on the type of care, location, and timing, same-day requests are common and frequently fulfilled. With a nationwide network and our flexible MyChoice® reimbursement model, employees have multiple options to access the care they need—whether it’s planned or last-minute.[/vc_column_text][/vc_column][/vc_row][vc_row el_class=”home-about-ccs services-about”][vc_column width=”1/2″][vc_column_text css=”” el_class=”about-us-heading”]

Is it easy to implement CCS
services?

[/vc_column_text][/vc_column][vc_column width=”1/2″ el_class=”home-about-ccs-content services-about-ccs-content”][vc_column_text css=””]Yes. CorporateCARE Solutions is designed for swift, low-lift implementation. We can have your program up and running in as little as 24–72 hours if needed. Our team handles onboarding, training, and ongoing support—making it seamless for HR and effortless for employees to get started.[/vc_column_text][/vc_column][/vc_row][vc_row el_class=”home-about-ccs services-about”][vc_column width=”1/2″][vc_column_text css=”” el_class=”about-us-heading”]

What makes CCS different?

[/vc_column_text][/vc_column][vc_column width=”1/2″ el_class=”home-about-ccs-content services-about-ccs-content”][vc_column_text css=””]True Pay-As-You-Go flexibility — No prepaid hours, no minimums, no wasted spend

MyChoice® reimbursement model — Employees can use the care providers they trust outside of our network

Fast, low-lift implementation — Launch in as little as
24–72 hours

Award-winning technology — Built by care industry experts to be simple, scalable, and HR-friendly

24/7 support when it matters most — Live, Onshore Care Team ready to assist whenever needed

Built on real-world experience — Decades of hands-on care industry insight shape everything we do[/vc_column_text][/vc_column][/vc_row]